Refund policy

RETURN AND REFUND POLICY

Because coffee is a perishable product, all sales are final. We do not accept returns on opened or unopened bags of coffee under any circumstances.

Damaged or Incorrect Orders If your order arrives damaged, defective, or contains an item you did not order, please contact us within 7 days of delivery at ritual@aubechantcoffee.com. Include your order number and a brief description of the issue. We will review your claim and correct any fulfillment errors promptly at no cost to you.

Fulfillment Errors If we made an error on your order — wrong grind type, wrong quantity, or incorrect item — we will replace it and cover all associated costs. We take quality seriously and will make it right.

Subscription Cancellations You may cancel your subscription at any time before your next billing date through your account portal. Cancellations made after billing has processed will take effect on the following billing cycle. We do not offer refunds for subscription charges that have already been processed.

Subscription Pauses You may pause your subscription at any time before your next billing date through your account portal.

Contact For any order issues, please reach out to ritual@aubechantcoffee.com within 7 days of receiving your order.