Shipping policy

SHIPPING POLICY

Every bag of Aube Chant coffee is roasted fresh after your order is placed. This means your coffee arrives at peak freshness rather than sitting in a warehouse. That process takes time, and it is worth it.

Shipping is included in all orders. There are no added fees, hidden charges, or surprise costs at checkout. What you see is what you pay.

Processing and Delivery Time Because every order is roasted fresh to order, processing takes 2 to 5 business days. Once your order ships, delivery generally takes 1 to 5 additional business days depending on your location. Total time from order to delivery is typically 5 to 10 business days. During peak holiday periods, processing times may be longer than usual.

Carriers All orders ship via USPS, UPS, or FedEx. The carrier and shipping method are selected based on your order size and location. Expedited shipping is not available.

Order Changes If you need to make a change to your order, please contact us immediately at ritual@aubechantcoffee.com. Once an order has been fulfilled and shipped, it cannot be modified.

Lost or Stalled Packages If your tracking appears stalled or your package has not arrived within the expected timeframe, please reach out to us at ritual@aubechantcoffee.com. We will help you investigate and determine the appropriate next steps.

If your package is marked as delivered but you have not received it, we recommend checking with neighbors, your building management, or your local post office before contacting us. Once a package is confirmed delivered by the carrier, responsibility transfers to the recipient. We will do our best to assist you but cannot guarantee replacement in cases of confirmed delivery.